Last Updated: 1 January 2025

Privacy Policy – are999 Online Gaming Pakistan

Your privacy matters to are999. This policy explains exactly what personal information we collect, why we collect it, how we protect it, and what rights you have over your own data as a player on our platform.

are999's Four Privacy Commitments

Before you read the full policy, here is what we promise every player on the are999 platform

Your Data Is Encrypted

All personal information and payment data stored on are999 is encrypted. We use industry-standard security protocols to protect every account from unauthorised access.

We Never Sell Your Data

are999 does not sell, rent, or trade your personal information to third parties for marketing purposes. Your data exists to make your experience on our platform better — nothing else.

You Control Your Data

are999 players can request a copy of their data, ask for corrections, or request deletion at any time by contacting our support team. You are always in control.

Minimal Data Collection

are999 only collects the personal information that is genuinely necessary to operate your account, process your payments, and comply with legal requirements. Nothing extra.

are999

are999 – trusted by players across Pakistan for secure and private online gaming

Please read this policy carefully. By registering for an are999 account, depositing funds, or using any part of the are999 platform, you confirm that you have read and understood this Privacy Policy. If you do not agree with how we handle personal data, please do not use the platform.

01Introduction

This Privacy Policy explains how are999 collects, uses, stores, and protects the personal information of players who register and use the are999 online gaming and betting platform, accessible at are999.app.

are999 is committed to protecting your privacy. We understand that Pakistani players value the security of their personal information, and we take our responsibilities as a data controller seriously. This policy is written in plain language so that every are999 user — regardless of technical background — can understand exactly how their data is handled.

This policy should be read alongside our Terms and Conditions, which govern your use of the are999 platform more broadly. Together, these two documents set out the full framework of your relationship with are999.


02Who We Are

are999 is an online gaming and betting platform operated for Pakistani players. The platform offers sports betting (including PSL cricket and football), live casino games, Teen Patti, jackpot slots, and fishing games — all denominated in Pakistani Rupees (PKR).

For the purposes of this Privacy Policy, are999 acts as the data controller for the personal information collected from registered players and visitors to the are999 website and mobile platform. If you have any questions about how we process your data, you can reach us at support@are999.app.


03Personal Data We Collect

are999 collects only the personal information that is necessary to provide you with a safe, functional, and enjoyable gaming experience. The categories of data we collect include:

Category Examples of Data Collected When Collected
Identity Data Full name, date of birth, CNIC number (when verification is required) At registration or KYC verification
Contact Data Mobile phone number, email address At registration
Financial Data Easypaisa/JazzCash mobile wallet number, bank account details (for IBFT), card details (for Visa/MC transactions) When depositing or withdrawing
Transaction Data Deposit history, withdrawal history, bet history, game session records Continuously during platform use
Technical Data IP address, device type, browser type, operating system, session logs Automatically when using the platform
Usage Data Pages visited, games played, features used, time spent on platform Automatically during platform use
Communications Data Support chat transcripts, emails sent to are999, complaint records When you contact us

are999 does not collect special category personal data (such as health, political opinions, or biometric data) unless specifically required by law or regulation and notified to you separately.


04How We Collect Your Data

are999 collects personal data through several channels:

  • Directly from you: When you register for an are999 account, complete identity verification, make a deposit or withdrawal, contact our support team, or fill in any form on the platform.
  • Automatically: When you browse the are999 website or use the mobile platform, we automatically collect technical and usage data through cookies, log files, and similar tracking technologies. See Section 10 for full details.
  • From payment processors: When you transact via Easypaisa, JazzCash, NayaPay, SadaPay, IBFT, or Visa/Mastercard, the relevant payment processor shares transaction confirmation data with are999 to enable us to credit your account and reconcile payments.
  • From game providers: Our game providers (who supply jackpot slots, fishing games, live casino and other titles) may share session and outcome data with are999 to enable correct settlement of winnings and to detect any technical faults.
  • From fraud prevention services: are999 may receive data from fraud detection partners to help us identify accounts that are being used fraudulently or to facilitate money laundering.

05Why We Use Your Personal Data

are999 uses the personal data we collect for the following purposes. We only use your data where we have a lawful basis to do so (see Section 6).

  • Account management: To create and manage your are999 account, verify your identity, reset your password, and maintain accurate account records.
  • Service delivery: To process your bets, settle winnings, process deposits and withdrawals in PKR, and provide access to all games and features on the are999 platform.
  • Compliance and verification: To meet our legal obligations including age verification (18+), anti-money laundering (AML) checks, and Know Your Customer (KYC) requirements.
  • Customer support: To respond to your queries, complaints, and requests via live chat, email, or any other support channel offered by are999.
  • Platform security: To detect, investigate, and prevent fraudulent activity, unauthorised account access, bonus abuse, and any other prohibited conduct as described in our Terms and Conditions.
  • Responsible gaming: To monitor for patterns that may indicate problem gambling and to enforce responsible gaming tools such as deposit limits and self-exclusion.
  • Platform improvement: To analyse how players use the are999 platform so that we can improve the user experience, fix technical issues, and optimise game performance.
  • Communications: To send you important account notifications, promotional offers (where you have opted in), and updates to our policies.

are999 will never use your personal data for purposes that go beyond what is described in this Privacy Policy without first notifying you and, where required, obtaining your consent.


06Legal Basis for Processing

are999 processes your personal data on the following legal bases:

  • Contract performance: Processing that is necessary to provide the are999 service you have signed up for — including account management, payment processing, and bet settlement.
  • Legal obligation: Processing required to comply with applicable law, including age verification, AML compliance, KYC obligations, and fraud prevention requirements.
  • Legitimate interests: Processing for purposes such as platform security, fraud detection, responsible gaming monitoring, and platform improvement, where these interests are not overridden by your rights and interests.
  • Consent: For processing activities where consent is the appropriate legal basis — such as sending you promotional communications or using non-essential cookies — are999 will ask for your explicit consent. You can withdraw consent at any time by contacting support@are999.app.

07Sharing Your Personal Data

are999 does not sell your personal data. We share personal information only in the circumstances described below, and only to the extent necessary for the specific purpose.

  • Payment processors: Easypaisa, JazzCash, NayaPay, SadaPay, bank partners (for IBFT), and Visa/Mastercard processors receive the financial data necessary to process your transactions. These partners are bound by their own data protection obligations.
  • Game providers: Providers of jackpot slots, fishing games, live casino titles, and other games on are999 receive the minimum data necessary to deliver their games and settle outcomes correctly.
  • Fraud and AML service providers: are999 may share data with specialist fraud prevention and anti-money laundering services to fulfil our compliance obligations.
  • Regulatory and legal authorities: are999 may disclose personal data to regulatory bodies, law enforcement agencies, or courts where we are legally required to do so.
  • Technology and hosting providers: Service providers who host the are999 platform and provide technical infrastructure may have limited access to personal data as part of delivering their services. All such providers are contractually bound to use data only for the specific purpose for which it is shared.

are999 never shares your personal data with advertisers, data brokers, or any third party for commercial marketing purposes. Your data is used to run the are999 platform — not to generate revenue from advertising.


08Data Security

are999 takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, alteration, disclosure, or destruction.

  • Encryption: All data transmitted between your device and the are999 platform is encrypted using Transport Layer Security (TLS). Sensitive data stored on our servers is encrypted at rest.
  • Access controls: Access to personal data within are999 is restricted to staff who genuinely need it to perform their role. All staff with data access are trained on data protection obligations.
  • Account security: are999 uses secure password hashing to ensure that even in the event of a data breach, plain-text passwords are never exposed. We strongly encourage all players to use a unique, strong password for their are999 account.
  • Security monitoring: are999 continuously monitors for unusual activity, attempted intrusions, and security anomalies. Our security team responds to all credible security incidents.
  • Third-party security standards: All payment processors and technology partners used by are999 are required to meet appropriate security standards for the data they handle on our behalf.

Despite our best efforts, no online platform can guarantee absolute security. If you believe your are999 account has been compromised, please contact us immediately at support@are999.app so we can take protective action.


09How Long We Keep Your Data

are999 retains personal data only for as long as necessary for the purposes outlined in this policy, including to satisfy legal, accounting, and reporting requirements.

  • Active account data: While your are999 account is active, we retain all account and transaction data necessary to operate your account.
  • Post-closure retention: Following account closure, are999 retains certain records — including transaction history and KYC documents — for a minimum of five years to comply with anti-money laundering regulations and to handle any retrospective disputes.
  • Support communications: Support chat and email records are retained for up to two years after the query is resolved.
  • Technical and usage logs: Server logs and usage data are retained for up to 12 months from collection, after which they are anonymised or deleted.

When personal data is no longer required for the purpose for which it was collected and no legal obligation requires its retention, are999 will securely delete or anonymise it.


10Cookies & Tracking Technologies

are999 uses cookies and similar tracking technologies on its website and mobile platform. A cookie is a small text file placed on your device when you visit a website. Cookies help us provide a better experience and allow the platform to function correctly.

The types of cookies used by are999 include:

  • Essential cookies: Strictly necessary for the platform to function. These include session management cookies that keep you logged in to your are999 account during a visit. These cannot be disabled without breaking the platform.
  • Performance cookies: Collect anonymous information about how players use the are999 platform — which pages are visited most, where errors occur, and how players navigate between sections. This data helps us improve the platform.
  • Functionality cookies: Remember your preferences such as language settings, preferred games, and display options so you do not have to reset them every time you visit are999.
  • Analytics cookies: are999 uses analytics tools to understand aggregate usage patterns. These tools may use cookies to distinguish between individual users at an anonymised level.

When you first use the are999 platform, you will be shown a cookie consent notice. You can choose to accept or decline non-essential cookies at that point. You can also manage cookie preferences through your browser settings at any time. Note that disabling essential cookies will affect the functionality of the are999 platform.


11Your Rights Over Your Personal Data

As an are999 player, you have the following rights regarding your personal data. To exercise any of these rights, please contact us at support@are999.app. We will respond to all valid requests within a reasonable timeframe.


12Children's Privacy

The are999 platform is strictly for adults aged 18 and over. are999 does not knowingly collect personal data from individuals under the age of 18. If we become aware that we have inadvertently collected personal data from a person under 18, we will delete that data and close the associated account without delay.

If you are a parent or guardian and believe that a person under 18 has registered on are999 using false information, please contact us immediately at support@are999.app. We will investigate and act on all such reports as a matter of priority. are999 takes the protection of minors extremely seriously and has no interest in serving underage players.

We strongly encourage parents and guardians who share devices with children to use parental control software to prevent access to the are999 platform and similar sites.


13Updates to This Privacy Policy

are999 may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or the structure of the platform. When we make material changes, we will update the "Last Updated" date at the top of this page.

For significant changes that affect how we use your personal data in ways that differ materially from what was described when you first registered, are999 will notify you directly — by email to the address registered on your account, or by a prominent notice when you next log in to are999.

We encourage you to review this Privacy Policy periodically to stay informed about how are999 protects your data. Continued use of the are999 platform after any update to this policy constitutes your acceptance of the revised version.


14Contact Us & Complaints

If you have any questions about this Privacy Policy, want to exercise your data rights, or wish to make a complaint about how are999 has handled your personal information, please contact us:

  • Email: support@are999.app
  • Live Chat: Available seven days a week through the are999 platform
  • Response time: We aim to acknowledge all privacy-related requests within 48 hours and to resolve them within 30 days

If you have contacted are999 and are not satisfied with the response you have received regarding a data protection matter, you may have the right to make a complaint to the relevant data protection authority in your jurisdiction. We would, however, always encourage you to contact are999 directly in the first instance so we have the opportunity to address your concern.

For questions specifically about responsible gaming tools such as deposit limits, self-exclusion, or session reminders, please visit the Responsible Gaming page or contact our support team directly. Your gaming wellbeing is as important to us as your data privacy.

Your Privacy Rights at are999

Every registered are999 player has the following rights over their personal data — free of charge

Right to Access

You can request a full copy of the personal data that are999 holds about you at any time. We will provide this within 30 days of receiving your request at support@are999.app.

Right to Rectification

If any personal data we hold about you on are999 is inaccurate or incomplete, you have the right to have it corrected. Contact our support team and we will update your records promptly.

Right to Erasure

In certain circumstances, you can request that are999 delete your personal data. Note that we may be required to retain some data for legal compliance reasons even after account closure.

Right to Restrict Processing

You can ask are999 to restrict the processing of your personal data in certain situations — for example, while a dispute about the accuracy of your data is being resolved.

Right to Data Portability

Where technically feasible, you can request your personal data in a structured, machine-readable format so that you can transfer it to another service provider.

Right to Object

You have the right to object to are999 processing your personal data where we rely on legitimate interests as the legal basis — for example, for direct marketing communications.

To exercise any of these rights, email support@are999.app with your request. We respond to all data rights requests within 30 days.

are999

are999 – secure online casino and sports betting for players across Pakistan

Why Privacy Matters to are999

When Pakistani players register on are999, they are sharing some of their most sensitive personal information — their name, their mobile number, their financial details. That is a significant act of trust, and are999 takes it seriously. Privacy is not an administrative box-tick for us. It is a genuine obligation to every player who chooses to use our platform.

The gaming and betting industry handles more personal and financial data than most other online sectors. Every deposit, every bet, every withdrawal leaves a data trail. are999 is committed to handling that trail responsibly. We collect only what we need, we protect it rigorously, and we never use it in ways that would harm or exploit our players.

One thing that frustrates players at some online gaming platforms is discovering that their data has been passed on to third-party marketing companies — leading to unwanted messages, calls, and emails. are999 has a clear policy on this: we do not sell, rent, or pass your personal data to any advertiser, marketing company, or data broker. The data you give are999 is used to operate your account and improve the platform you use. Full stop.

Financial data deserves particular attention. When you make a deposit via Easypaisa or JazzCash, or request a withdrawal via IBFT, are999 handles your payment information in accordance with the standards set by our payment processing partners. Card details for Visa and Mastercard transactions are never stored on are999's own servers — they are processed by the payment processor directly and only tokenised references are retained. This significantly reduces the risk to you in the event that our systems were ever targeted by a third party.

are999 also has responsibilities under anti-money laundering (AML) regulations that require us to collect and retain certain data about our players' identities and transactions. We fulfil these obligations carefully and in good faith — not to be intrusive, but because they are a genuine legal requirement and because they protect all players on the platform from the harm that financial crime can cause. We appreciate that being asked for identity documentation can feel inconvenient, but it is an important part of running a trustworthy platform that Pakistani players can rely on long-term.

Questions about your privacy? Contact our support team at support@are999.app at any time. For responsible gaming tools and player protection, visit Responsible Gaming. 18+ only.

are999

are999 – mobile gaming with full data privacy protection across Pakistan

Play at are999 with Complete Confidence

Your personal data is protected, your payments are secure, and your winnings are paid in PKR within minutes. are999 was built for Pakistani players who deserve a platform that respects their privacy as much as it values their entertainment. Join free today — registration takes under two minutes.